Privacy Policy PSG77 – Personal Data Protection for Malaysian Members

PSG77 is committed to protecting your privacy. This document clearly explains what data we collect, how it is used, and your rights as a member under Malaysian law.

Updated: 1 July 2026

PSG77's Privacy Commitment to Malaysian Members

Six core principles that underpin the PSG77 Privacy Policy – a summary before you read the full document

Full Compliance with Malaysia's PDPA 2010
All of PSG77's data management practices are designed and implemented in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Your rights as a data subject are fully protected under this Act, and we respect each and every one of them.
256-bit SSL Encryption for All Data
Every bit of data transmitted between your device and PSG77's servers is protected by 256-bit SSL encryption – the same security technology used by Malaysia's leading banks such as Maybank and CIMB. Your personal data cannot be intercepted by any third party.
Not Sold to Third Parties
PSG77 has never sold, rented, or disclosed member personal data to any third party for marketing purposes without your written consent, and we never will. Your data belongs to you – we only use it for the purposes you have agreed to.
Data Access & Correction Rights
You have the right to access, review, request correction of, or request deletion of your personal data at any time. Such requests can be submitted to our privacy team by email and will be processed within 21 working days as required by the PDPA.
Minimal and Purpose-Driven Data Retention
PSG77 only collects data that is genuinely necessary to provide services to you. We do not collect irrelevant data, and data that is no longer needed will be deleted in accordance with the data disposal schedule set out in our internal data management policy.
Transparent Data Breach Notification
In the event of any security breach affecting your personal data, PSG77 is committed to notifying you promptly in accordance with applicable legal requirements. Transparency in such situations is our priority, not something we shy away from.

1Introduction

This Privacy Policy ("Policy") describes how PSG77 ("we", "platform", "Company") collects, uses, stores, protects, and discloses your personal data when you use our online betting platform at psg77.site.

We handle all member personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia – Malaysia's primary law governing the processing of personal data in commercial transactions. By registering an account or using any PSG77 services, you consent to us processing your personal data in accordance with the terms of this Privacy Policy.

This Policy applies to all individuals who interact with PSG77, including registered members, individuals in the process of registering, and website visitors who have not yet created an account.

Note: This Privacy Policy should be read together with the PSG77 Terms & Conditions us. In the event of any conflict between the two documents regarding privacy, this Privacy Policy shall take precedence.

2Personal Data We Collect

PSG77 collects your personal data through several means – directly from you during registration and platform use, and automatically through industry-standard tracking technologies. The data we collect falls into the following categories:

Data you provide directly:

  • Identity information: Full name, date of birth, identification card number (MyKad) or passport number, nationality
  • Contact information: Active Malaysian phone number, email address, residential address
  • Account information: Your chosen username and password (stored as an encrypted hash — we do not store passwords in plain text)
  • Financial information: The account holder name of the e-wallet or bank account used for deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX
  • Verification documents: MyKad or passport copy, identity verification selfie, bank statement for KYC purposes when requested

Automatically collected data:

  • Technical data: IP address, browser type and version, operating system, device identifier, screen resolution
  • Usage data: Pages visited, time spent on each page, navigation patterns, in-platform searches
  • Betting data: Full betting history, game types played, bet amounts and timestamps, results and wins or losses
  • Transaction data: Complete deposit and withdrawal history, including amounts, timestamps, and payment methods used
  • Location data: General location information based on your IP address – we do not collect GPS or precise location data without your explicit consent
Data Minimisation Principle: PSG77 only collects data that is genuinely necessary to provide our services, comply with applicable laws, and ensure platform security. We do not collect data that is irrelevant to the purposes of our service.

3Purpose of Data Collection and Use

PSG77 uses your personal data for the following legitimate purposes only, and we do not use your data for any purpose beyond what is stated here:

  • Account management: Creating and managing your PSG77 account, verifying your identity at login, and processing account-related requests
  • Service provision: Providing access to all PSG77 games and services, including Live Casino, Sports Betting, e-sports, slots, jackpots, and poker
  • Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals of winnings to verified payment methods
  • KYC and AML compliance: Verifying member identity in accordance with Know Your Customer (KYC) procedures and applicable Anti-Money Laundering (AML) requirements
  • Security and fraud prevention: Detecting and investigating suspicious activity, fraud attempts, multiple account usage, and other security threats to the platform
  • Service communications: Sending transaction confirmations, important security notices, updates to terms or policies, and other account-related information
  • Customer support: Processing and responding to enquiries, complaints, and support requests submitted via live chat, email, or Telegram
  • Platform improvements: Analysing aggregated and anonymised usage patterns to improve the user experience, technical performance, and platform content
  • Marketing (with consent): Sending promotional information, bonus offers, and PSG77 updates only to members who have consented to receive them

4Data Sharing and Disclosure

PSG77 does not sell your personal data to any party. We only share data in the following limited circumstances and strictly to the extent necessary for legitimate purposes:

  • Payment service providers: Required transaction information is shared with the relevant payment processors – including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX gateway providers – solely to complete your transactions. These providers are bound by strict confidentiality agreements.
  • Game providers: Only the minimum necessary data is shared with third-party game software providers that supply Live Casino, slots, and other gaming products on the PSG77 platform. All providers are required to sign data processing agreements that comply with the PDPA.
  • Regulatory authority: psg77 will disclose personal data when required by Malaysian law, a valid court order, or an official request from a competent authority such as Bank Negara Malaysia or a law enforcement agency.
  • Technical service providers: Limited data sharing with technical infrastructure providers such as cloud computing and cybersecurity services used to operate the PSG77 platform securely.

In all of the data-sharing situations described above, PSG77 ensures that the receiving parties have adequate data protection measures in place and use the data only for the specific, permitted purposes.

5Personal Data Security

Psg77 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or unauthorised disclosure:

  • Data encryption in transit: All communication between your device and PSG77's servers is secured by TLS 1.3 protocol with 256-bit SSL certificates – the same standard used by major financial institutions in Malaysia.
  • Data encryption at rest: Sensitive data, including financial information and verification documents, is stored in encrypted form in our database using AES-256 encryption.
  • Password protection: PSG77 account passwords are never stored in plain text – they are processed through a secure cryptographic hash function before being saved.
  • Access controls: Only PSG77 staff with a legitimate operational need are permitted to access member personal data, and all such access is logged and monitored.
  • 24/7 security monitoring: PSG77's cybersecurity team continuously monitors our infrastructure to detect any anomalies or intrusion attempts.
  • Regular security testing: The PSG77 platform undergoes regular security assessments and penetration testing conducted by independent security experts.
Shared Responsibility: While PSG77 implements robust security measures, you also play a role in protecting your account. Use a strong and unique password, never share your login credentials with anyone, and log out of your account after each session – especially on shared devices.

6Data Retention Period

PSG77 retains your personal data for as long as your account remains active, and for additional periods required by law or legitimate business needs following account closure. Our data retention schedule is as follows:

  • Account & identity data: Retained for as long as your account remains active, and for up to 7 years after account closure in accordance with AML compliance requirements and Malaysian financial laws.
  • Financial transaction records: Retained for 7 years in accordance with Malaysian accounting and taxation law requirements.
  • Betting records: Retained for 5 years from the date of the wager for dispute resolution and regulatory compliance purposes.
  • Security logs: Retained for 12 months for the purpose of detecting and investigating security threats.
  • Support communication data: Live chat session records and support emails are retained for 2 years.
  • Cookie and analytics data: Retention periods vary by cookie type — see the Cookies section for more details.

Once the applicable retention period has expired, personal data will be securely deleted or anonymised in accordance with approved data destruction procedures.

7Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by PSG77:

Your Rights Description How to Submit a Request
Right of Access Requesting a copy of the personal data we hold about you Email us at privacy@psg77.site
Right to Rectification Request correction of inaccurate or incomplete data Account settings or support email
Right to Erasure Request deletion of data when it is no longer needed or consent has been withdrawn Email us at privacy@psg77.site
Right to Withdraw Consent Withdrawing consent for marketing or specific data use at any time Account settings or support email
Right to Object Object to the processing of your data for specific purposes, including direct marketing Email us at privacy@psg77.site
Right to Complain Filing a complaint with the Personal Data Protection Commissioner of Malaysia Through the official Malaysia PDPA portal

PSG77 will process requests relating to the above rights within 21 business days as required under the PDPA. For complex cases, this period may be extended by up to 30 business days, and you will be informed of the delay.

Please note that the right to erasure does not apply to data that PSG77 is required to retain in order to fulfil legal obligations or regulatory compliance requirements, such as financial transaction data under AML laws.

8Cookies and Tracking Technologies

PSG77 uses cookies and similar tracking technologies to enhance user experience, maintain account security, and understand how the platform is used. The following are the categories of cookies we use:

  • Mandatory Essential Cookies: Required for core platform functionality, including login session management, account security, and language preference memory. These cookies cannot be disabled. Duration: Session up to 30 days.
  • Functional Functional Cookies: Stores your preferences such as display settings, favourite games, and information you have entered in forms. Duration: Up to 1 year.
  • Analytics Analytics Cookies: Helps us understand how the platform is used in aggregate and anonymous form for ongoing improvements. You may opt out of analytics data collection via the cookie settings in your account. Duration: 13 months.

You can manage your cookie preferences through your browser settings or the privacy settings within your PSG77 account. Disabling certain cookies may affect some platform functionality.

9Child Data Protection

The PSG77 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data has been collected from a minor without proper age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered a PSG77 account should contact us immediately at support@psg77.site.

10Amendments to the Privacy Policy

PSG77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or the expansion of platform services.

When significant amendments are made to this Policy, we will take the following steps to ensure you are informed:

  • Publishing the updated Privacy Policy on this page with a revised effective date
  • Displaying an in-platform notice on PSG77 when you log in for the first time after an amendment
  • Sending email notifications for amendments that materially affect your rights

Your continued use of the PSG77 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 7.

11How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or PSG77's management of your personal data, you may reach us through the following channels:

Privacy Email
privacy@psg77.site
Response within 21 working days
Live Chat
Within the PSG77 platform
24/7, response < 2 minutes
Support Email
support@psg77.site
Response within 2 hours

Why Data Privacy Is More Than a Formality at PSG77

When you register an account on any online platform, you are entrusting that platform with your personal information — and that is no small matter. Your name, phone number, email address, and financial details are all sensitive data that, if not handled properly, could expose you to serious risks such as identity fraud, spam, or unwanted disclosure of financial information.

At PSG77, we understand the weight of that trust and take it seriously. Our Privacy Policy is not merely a legal document written to satisfy compliance requirements – it is a genuine agreement between us and you about how your personal data is handled. We have written this document in plain, easy-to-understand language because we believe every member deserves to know exactly what happens to their information, without needing a legal background to understand it.

Malaysia's Personal Data Protection Act 2010 (PDPA) sets the minimum standard for protecting personal data in commercial transactions in Malaysia. PSG77 does not merely meet these minimum requirements — we actively strive to go beyond them in several key areas. For example, we provide easy access to privacy control tools within account settings, apply a higher level of data encryption than what is legally required, and offer a more straightforward data deletion request process than the law mandates.

Data security is especially critical in the context of online betting platforms, as they handle sensitive financial information. Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your transaction data passes through our systems. Our 256-bit SSL encryption ensures that even if someone were to intercept that communication at the network level, the data they obtain would be encrypted and completely unreadable without the decryption key — which only the authorised parties, you and PSG77, possess.

One concern frequently raised by Malaysian users is whether their data is shared or sold to advertisers or third parties for marketing purposes. PSG77 has a clear and uncompromising policy on this – we do not sell your data. Full stop. If you choose to receive marketing communications from PSG77 during registration or later via your account settings, we will only send you promotional information relating to our own services. And you can withdraw that consent at any time with just a few clicks in your account settings, with no need to contact customer support.

For members who are mindful of their digital footprint, PSG77 offers the option to request a full report of all personal data we hold about you. This includes account information, transaction history, betting records, and other usage data. The request can be submitted by email to privacy@psg77.site and will be processed within 21 working days as required by the PDPA. If you choose to close your account and request data deletion, we will handle that request carefully – deleting data that is legally permissible to remove while retaining only what must be kept for compliance purposes, such as financial transaction records required under anti-money laundering laws.

Finally, we want to emphasise that privacy protection is an ongoing commitment, not a one-off action. PSG77 continuously reviews our privacy practices, keeps pace with the latest developments in cybersecurity threats, and updates our protective measures as needed. If you have any privacy-related concerns or suggestions you would like to share with us, PSG77's privacy team is always ready to listen at privacy@psg77.site.

FAQ – PSG77 Privacy Policy

Frequently asked questions about privacy and data protection at PSG77

No. PSG77 does not share your phone number or email address with third parties for marketing purposes. Your contact details are used solely for account-related communications (OTP verification, security alerts, transaction notifications) and for PSG77's own marketing communications if you have opted in to receive them. You may unsubscribe from marketing emails at any time via the unsubscribe link in any email or through your account settings.

When you close your PSG77 account, we will process your data deletion request in accordance with PDPA requirements and applicable law. Data that can be deleted – such as profile information, preferences, and older communication records – will be removed within 30 days. However, certain data must be retained for legally prescribed periods, including financial transaction records (7 years under Malaysian financial law) and betting records (5 years). Retained data will not be used for any purpose other than legal compliance.

PSG77 does not directly store your bank account number or sensitive e-wallet details in our systems. All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed by certified and security-accredited payment gateways. PSG77 retains only the minimum information required — namely the account holder's name and payment method type — for withdrawal verification purposes. All communications between our systems and the payment gateways are protected by 256-bit SSL encryption.

Yes. Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access the personal data we hold about you. To submit a data access request, send an email to privacy@psg77.site with the subject line "Data Access Request", along with your full name and account number for identity verification purposes. PSG77 will provide a personal data report within 21 working days. The report will cover your account information, transaction history, betting records, and other usage data we retain.

In the event of a security breach affecting your personal data, PSG77 will take immediate action: first, isolating and containing the threat; second, investigating the scope and cause of the breach; third, notifying you via email and in-platform notice within the timeframe required by law; and fourth, reporting the breach to the Personal Data Protection Commissioner of Malaysia where required. In the breach notification, we will clearly explain what data was involved, the potential risks, and the steps we have taken as well as steps you should take to protect yourself.

Join PSG77 with Complete Confidence

Your personal data is fully protected at PSG77. Create an account in 2 minutes and enjoy over 500 games with the peace of mind that your privacy is always in safe hands.

18+ only. By registering, you agree to the Terms & Conditions and Privacy Policy PSG77.

Important Information About PSG77's Privacy Policy

This Privacy Policy is effective from 1 July 2026 and supersedes all previous versions. For any questions regarding your privacy or personal data protection, please contact us at privacy@psg77.site or via live chat on the platform.

For data protection complaints that PSG77 is unable to resolve, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia through the official PDPA portal.

See also: PSG77 Terms & Conditions | Responsible Gaming

Bahasa Melayu